These General Booking Terms and Conditions apply to all travel services arranged, operated, or facilitated by VOYA, including but not limited to Custom Private Journeys, Day Tours & Experiences, Private Chauffeured Travel, Private Transfers, accommodation arrangements, guides, tickets, activities, dining arrangements, and other travel-related services. By confirming a booking with VOYA, the Lead Guest agrees to these Terms and confirm that they are authorized to accept these Terms on behalf of all Travelers included in the booking, including Minors and any accompanying guests.
Scope of Application
Booking Confirmation
After the Guest confirms the itinerary or selected service and completes the required deposit or full payment, VOYA will begin securing the travel arrangements. The booking becomes official once VOYA sends a written Booking Confirmation by email, booking system, or another agreed communication method. The Booking Confirmation will include the confirmed services, travel dates, payment status, and other important booking details. Before the Booking Confirmation is issued, certain services may remain subject to supplier availability including: hotels, guides, vehicles, tickets, activities, restaurants, and other travel arrangements. If any selected service becomes unavailable after payment but before final confirmation, VOYA will inform the Guest as soon as reasonably possible and offer a suitable alternative, itinerary adjustment, or applicable refund for the unavailable component. Proposals, quotations, and draft itineraries provided before payment are for planning and discussion purposes only and do not constitute a confirmed booking.
Prices and Quotation Validity
All quotations are based on availability, exchange rates, supplier prices, taxes, fuel charges, seasonal surcharges, and other applicable costs at the time of quotation. Unless otherwise stated, quotations are valid for 24H. Prices may change before Booking Confirmation due to supplier availability, exchange rate fluctuations, peak season surcharges, public holidays, ticket availability, or other factors beyond VOYA’s control. Once a Booking Confirmation has been issued, the confirmed price will apply unless changes are requested by the Guest, required by suppliers, or caused by circumstances beyond VOYA’s reasonable control.
Payment, Deposit & Cancellation Overview
| Product Type | Typical Payment Method | Deposit / Upfront Payment Rules | Final Payment Rules | Cancellation Policy Basis |
|---|---|---|---|---|
| Custom Private Journey | Deposit + final payment | A 20% deposit is required 30 days before departure. If the booking involves special hotels, peak-season arrangements, tickets, high-speed rail, flights, exclusive experiences, permits, or supplier services that require prepayment, a higher deposit or specified upfront payment may be required. If the booking is made within 30 days before departure, full payment is required at the time of booking. | The full remaining balance must be paid no later than 30 days before departure, according to the payment schedule stated in the quotation or Booking Confirmation. | Free cancellation may be requested more than 30 days before departure. If any costs have already been incurred, such as flights, train tickets, or other non-cancellable items, the refund will be made after deducting the actual costs. Any such costs and conditions will be confirmed before payment. |
| Day Tours & Experiences | Full payment at booking | Deposit is usually not applicable. Full payment is generally required to secure the service. | Usually not applicable, unless otherwise stated. | Free cancellation may be requested at least 24 hours before the service start time. If any costs have already been incurred, the refund will be made after deducting the actual costs. Any such costs and conditions will be confirmed before payment. |
| Private Chauffeured Travel | Full payment at booking | Deposit is usually not applicable. Full payment is generally required to secure the vehicle and driver. | Usually not applicable, unless otherwise stated. | Free cancellation may be requested at least 24 hours before the service start time. If any costs have already been incurred, the refund will be made after deducting the actual costs. Any such costs and conditions will be confirmed before payment. |
| Private Transfers | Full payment at booking | Deposit is usually not applicable. Full payment is generally required to secure the vehicle and driver. | Usually not applicable, unless otherwise stated. | Free cancellation may be requested at least 24 hours before the service start time. If any costs have already been incurred, the refund will be made after deducting the actual costs. Any such costs and conditions will be confirmed before payment. |
| Special / Non-refundable Services | Full payment, higher deposit, or specified upfront payment may be required | Depends on the specific booked service and will be confirmed before payment. | Depends on the specific booked service and will be confirmed before payment. | The cancellation policy will be confirmed before payment and will be handled according to the agreed cancellation terms. |
Payment Methods and Fees
VOYA may accept payment by bank transfer, credit card, online payment platform, or other agreed payment methods. Any bank charges, card processing fees, currency conversion fees, or third-party payment fees shall be borne by the Guest unless otherwise agreed in writing. Payment processing fees are non-refundable unless required by applicable law.