Privacy Policy

VOYA Explore values the protection of your privacy and personal information.

This Privacy Policy explains how VOYA Explore collects, uses, processes, shares, stores, and protects your personal information when you visit our website, contact us, submit an inquiry, request a travel proposal, book travel services, apply to become a partner, or otherwise interact with us.

For the purposes of this Privacy Policy, "VOYA Explore," "VOYA," "we," "us," or "our" refers to VOYA Tourism Intelligent Technology Co., LIMITED, a company registered in Hong Kong, operating the VOYA Explore brand.

This Privacy Policy applies to our website, online forms, email communications, customer service communications, travel planning services, partner applications, marketing activities, and other services that refer to or link to this Privacy Policy.

Please read this Privacy Policy carefully. By using our website or providing personal information to us, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details below:

Company Name: VOYA Tourism Intelligent Technology Co., LIMITED

Brand Name: VOYA Explore

Email: biz-jojo@voyaexplore.com

Website: www.voyaexplore.com

Registered Address: FLAT 2401-16, WING SHING INDUSTRIAL BUILDING, 26 NG FONG STREET, SAN PO KONG, HONG KONG

Business Address: FLAT 2401-16, WING SHING INDUSTRIAL BUILDING, 26 NG FONG STREET, SAN PO KONG, HONG KONG

If applicable, our data protection contact is:

Name / Department: Tina Zhao, Head of Business Operations

Email: biz-jojo@voyaexplore.com

We may collect personal information directly from you, automatically through our website and digital tools, or indirectly from third parties such as travel agents, partners, service providers, advertising platforms, or social media platforms.

3.1 Information You Provide to Us

The information you provide may include your name, contact details, travel preferences, destination interests, passport or identification information, payment information, health or accessibility information, dietary requirements, emergency contact details, and any other information you choose to provide.

3.2 Information Collected Automatically

When you visit our website or interact with our digital services, we may automatically collect certain information about your device and browsing activity, including:

IP address;

browser type and version;

device type and operating system;

pages visited;

time spent on pages;

links and buttons clicked;

referring and destination URLs;

general location information based on IP address;

cookie identifiers and similar tracking information;

website usage and interaction data.

We may collect this information through cookies, pixels, tags, server logs, analytics tools, advertising technologies, and similar technologies. More information is provided in the Cookie section below.

3.3 Information We Receive from Third Parties

DMCs, local operators, guides, hotels, transportation providers, restaurants, activity providers, and other travel service providers;

payment processors;

advertising networks and marketing platforms;

social media platforms;

review platforms;

business partners;

referral partners;

public sources where permitted by law.

For example, if you book a VOYA Explore service through a travel agent, the travel agent may provide us with your personal information so that we can arrange your trip.

Depending on your interaction with us, we may collect and process the following categories of personal information.

4.1 Identity Information

This may include your full name, title, gender, date of birth, nationality, passport details, government-issued identification details, and traveler profile information.

We use this information to identify you, communicate with you, arrange travel services, issue booking documents, comply with legal requirements, and support travel service providers where necessary.

4.2 Contact Information

This may include your email address, phone number, WhatsApp number, mailing address, country or region of residence, and preferred communication method.

We use this information to respond to inquiries, provide travel proposals, manage bookings, send confirmations, provide customer support, and send service-related or marketing communications where permitted.

4.3 Travel Information and Preferences

This may include your destination interests, travel dates, number of travelers, travel style, hotel preferences, room preferences, activity interests, dietary preferences, budget range, special occasions, mobility needs, guide language preferences, and other travel-related preferences.

We use this information to design customized itineraries, recommend suitable services, arrange travel experiences, personalize communications, and improve our travel planning services.

4.4 Payment and Transaction Information

This may include payment method details, billing information, transaction records, invoices, refund records, and payment status.

We use this information to process payments, issue invoices, manage refunds, prevent fraud, maintain accounting records, and comply with tax and legal requirements.

We do not intentionally store full payment card details unless necessary and legally permitted. Payment card transactions may be processed by third-party payment processors subject to their own security and privacy standards.

4.5 Passport, Visa, and Travel Document Information

Where necessary for travel arrangements, we may collect passport information, visa information, permit details, travel document details, and related identification information.

We use this information to book transportation, arrange hotels, purchase tickets, process permits, comply with supplier requirements, and support travel arrangements.

4.6 Health, Accessibility, and Dietary Information

Where you choose to provide it, or where it is necessary to arrange your trip, we may collect information about allergies, dietary requirements, mobility needs, accessibility requirements, medical conditions, medication needs, vaccination information, pregnancy-related travel considerations, or other health-related information.

We use this information to assess the suitability of travel arrangements, communicate relevant needs to suppliers, arrange appropriate services, respond to health or safety incidents, and provide a better travel experience.

This type of information may be considered sensitive personal information under certain laws. We will process it only where necessary, where you have provided consent if required, or where otherwise permitted by applicable law.

4.7 Emergency Contact Information

We may collect the name, relationship, phone number, email address, or other details of an emergency contact.

We use this information to contact the appropriate person in the event of an emergency or travel-related incident.

If you provide personal information about another person, including an emergency contact or a fellow traveller, you are responsible for ensuring that you have the right to provide that information and, where appropriate, that the person is aware of this Privacy Policy.

4.9 Online, Device, and Usage Information

This may include IP address, browser type, device identifiers, pages visited, browsing activity, advertising identifiers, cookie data, and interactions with our website or online advertisements.

We use this information to operate and secure our website, analyze website performance, improve user experience, measure advertising effectiveness, personalize content, and conduct retargeting or interest-based advertising where permitted.

4.10 Partner, Supplier, or Applicant Information

If you apply to work with VOYA Explore as a local expert, guide, photographer, DMC, service provider, supplier, partner, or employee, we may collect your name, contact details, company details, destination expertise, licenses, qualifications, work experience, portfolio, service examples, references, payment details, and other information relevant to the application.

We use this information to assess applications, manage onboarding, communicate with you, maintain partner records, arrange services, and manage business relationships.

Depending on the applicable law and the context in which we process your personal information, we may rely on one or more of the following legal bases.

6.1 Contract

We may process your personal information where it is necessary to take steps before entering into a contract with you, or to perform a contract with you. For example, we use your information to prepare travel proposals, confirm bookings, arrange services, and communicate about your trip.

6.2 Business Operation

We may process your personal information where it is necessary for our legitimate business interests, provided that those interests are not overridden by your rights and freedoms. These interests may include operating our business, improving services, responding to inquiries, preventing fraud, securing our website, managing customer relationships, and conducting certain marketing activities.

6.3 Consent

We may process your personal information based on your consent where required by law. This may include certain marketing communications, certain cookies, or the processing of sensitive personal information such as health-related information.

You may withdraw your consent at any time by contacting us at biz-jojo@voyaexplore.com. Withdrawal of consent will not affect processing that occurred before your withdrawal.

6.4 Legal Obligation

We may process your personal information where necessary to comply with applicable laws, regulations, court orders, government requests, tax requirements, accounting obligations, or travel-related legal requirements.

6.5 Vital Interests

In limited circumstances, we may process personal information where necessary to protect your vital interests or those of another person, such as in a medical emergency or safety incident.

Some travel arrangements may require us to process sensitive personal information, such as health information, dietary requirements that may indicate religious beliefs or health conditions, accessibility needs, or other information that may be considered sensitive under applicable law.

We will only collect and process sensitive personal information where it is necessary for the travel services you request, where you have provided the information voluntarily, where your consent is required and obtained, or where processing is otherwise permitted by law.

If you choose not to provide certain sensitive personal information, we may be unable to arrange specific services, accommodate certain needs, or determine whether a travel experience is suitable for you.

Our website is not intended for use by individuals under the age of 18 without the involvement of a parent or guardian.

We do not knowingly collect personal information from minors through our website without parental or guardian consent. If we become aware that a minor has provided personal information to us without appropriate consent, we will take reasonable steps to delete that information.

If you provide information about a minor traveller, you confirm that you are the parent, legal guardian, or otherwise authorized person responsible for that minor, and that you have the authority to provide the information for travel planning and service arrangement purposes.

We do not sell your personal information to third parties for their own direct marketing in exchange for money.

Where we share personal information with service providers, we require them to process personal information only for the purposes instructed by us and to protect it appropriately.

Because VOYA Explore works with travelers, partners, and suppliers across different countries, your personal information may be transferred to, stored in, or processed in countries or regions outside your country of residence.

These countries or regions may have different data protection laws from those in your country. Where required by applicable law, we will take appropriate measures to protect your personal information when it is transferred internationally. Such measures may include contractual safeguards, data processing agreements, standard contractual clauses, or other legally recognized transfer mechanisms.

By using our services or providing personal information to us, you acknowledge that your personal information may be transferred internationally as described in this Privacy Policy.

Where permitted by law, we may send you marketing communications about VOYA Explore, travel inspiration, destination updates, new services, special offers, events, or partner opportunities.

- contacting us at biz-jojo@voyaexplore.com.

Even if you opt out of marketing communications, we may still send you service-related communications, such as booking confirmations, payment notices, itinerary updates, safety information, or responses to your inquiries.

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website, improve website performance, personalize content, and support advertising and analytics activities.

A cookie is a small data file placed on your device when you visit a website. Cookies may allow us to recognize your device, remember your preferences, understand browsing patterns, and improve your website experience.

We may use the following types of cookies:

Strictly Necessary Cookies

These cookies are required for the website to function properly. They may enable basic features such as page navigation, security, form submission, and access to secure areas.

Functional Cookies

These cookies allow the website to remember your preferences, such as language, region, or previous choices, and provide enhanced or personalized features.

Analytics Cookies

These cookies help us understand how visitors use our website, which pages are visited, how long users stay, and how the website performs. This helps us improve our website and services.

Advertising and Tracking Cookies

These cookies may be used to deliver relevant advertisements, measure advertising performance, build audience segments, and support retargeting or interest-based advertising where permitted by law.

You can manage cookies through your browser settings. You may refuse or delete cookies, but some website features may not function properly if cookies are disabled.

For more information about managing cookies, please refer to your browser's help settings.

Where required by law, we will request your consent before placing non-essential cookies.

In addition to cookies, we may use pixels, web beacons, tags, embedded scripts, server logs, application logs, and similar technologies.

These technologies may help us understand website traffic, measure marketing performance, detect security issues, analyze user interactions, and improve our website and services.

If you interact with VOYA Explore through social media platforms, review platforms, messaging platforms, or interactive features on our website, your information may be visible to other users depending on your privacy settings and the nature of the platform.

Social media platforms and third-party websites operate independently from us. We are not responsible for their privacy practices, security measures, or content. We encourage you to review their privacy policies and privacy settings.

Our website may contain links to third-party websites, platforms, or services, including social media platforms, payment platforms, review platforms, partner websites, government websites, and travel service providers.

We are not responsible for the privacy practices, content, security, or data collection practices of third-party websites. If you access or use a third-party website, you should review that website's privacy policy and terms.

We use reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we take reasonable steps to protect your personal information, we cannot guarantee that it will be completely secure.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, provide our services, comply with legal, tax, accounting, and reporting obligations, resolve disputes, enforce agreements, and protect our rights and interests.

The retention period may vary depending on the type of information, the purpose of processing, legal requirements, and the nature of our relationship with you.

For example, where required or permitted by applicable law, we may retain basic customer, transaction, accounting, and tax records for the period necessary to comply with applicable legal, tax, accounting, and reporting obligations after the end of our relationship with you.

In some circumstances, we may anonymize or de-identify personal information so that it can no longer be associated with you. We may use anonymized or de-identified information for research, analytics, statistics, or business improvement purposes.

Depending on your location and applicable law, you may have certain rights regarding your personal information.

To exercise your rights, please contact us at biz-jojo@voyaexplore.com.

We may need to verify your identity before responding to your request. We will respond to your request within the time required by applicable law.

Depending on the state in which you reside, you may have additional privacy rights under applicable U.S. state privacy laws.

These rights may include the right to know what personal information we collect, use, disclose, sell, or share; the right to request correction or deletion; the right to opt out of the sale or sharing of personal information or targeted advertising; and the right not to be discriminated against for exercising your privacy rights.

We do not sell personal information to third parties in exchange for money. However, our use of advertising partners, analytics providers, and advertising technologies may be considered a "sale," "sharing," or "targeted advertising" under certain U.S. state privacy laws.

To exercise applicable U.S. privacy rights, please contact us at biz-jojo@voyaexplore.com.

We do not knowingly sell or share the personal information of individuals under the age of 16.

Some browsers offer "Do Not Track" signals. Because there is no common industry standard for responding to Do Not Track signals, we may not respond to such signals.

Where required by applicable law, we will recognize legally required opt-out preference signals, such as Global Privacy Control, as a valid request to opt out of certain data sharing or targeted advertising activities.

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page.

If we make material changes, we may provide additional notice where required by law.

Your continued use of our website or services after the updated Privacy Policy is posted means that you acknowledge the updated Privacy Policy.

If you have any questions, concerns, requests, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

VOYA Explore

Company Name: VOYA Tourism Intelligent Technology Co., LIMITED

Email: biz-jojo@voyaexplore.com

Website: www.voyaexplore.com

Address: FLAT 2401-16, WING SHING INDUSTRIAL BUILDING, 26 NG FONG STREET, SAN PO KONG, HONG KONG