Terms of Use

This website is operated by VOYA Explore.

VOYA Explore is a travel brand providing destination information, travel inspiration, customized itinerary planning, and access to private travel services across selected destinations in Asia and beyond.

For the purpose of these Terms of Use, "VOYA Explore", "VOYA", "we", "us", or "our" refers to the company, brand, or operating entity responsible for this website and the services presented on it.

These Terms of Use govern your access to and use of this website, including all pages, content, features, forms, materials, and information made available through the website.

Please read these Terms of Use carefully before using this website. By accessing, browsing, or using this website, you agree to be bound by these Terms of Use.

If you do not agree with these Terms of Use, you should not use this website.

These Terms of Use apply only to your use of this website. They do not replace any separate booking terms, travel service agreement, quotation, proposal, invoice, supplier terms, or written confirmation that may apply to a specific trip, itinerary, product, service, or partnership.

You may use this website for personal, non-commercial purposes, including browsing travel information, viewing itinerary ideas, submitting inquiries, contacting our team, or learning more about VOYA Explore.

By using this website, you confirm that you are able to comply with these Terms of Use and that any information you provide to us through the website is accurate, complete, and not misleading.

If you submit a travel inquiry, request a quotation, apply to become a partner, or provide your contact information through this website, additional terms, privacy notices, or communication rules may apply.

The travel information, sample itineraries, destination descriptions, images, prices, service descriptions, hotel examples, activity examples, and other materials displayed on this website are provided for general information and travel inspiration only.

Unless expressly confirmed in writing by VOYA Explore, nothing on this website constitutes a final offer, confirmed booking, guaranteed price, guaranteed availability, or binding travel arrangement.

VOYA Explore provides customized private travel planning. Final itineraries, inclusions, exclusions, prices, payment schedules, cancellation terms, service standards, hotel arrangements, transportation arrangements, guide services, activity details, and other travel arrangements will be confirmed separately through a written proposal, quotation, invoice, booking confirmation, or applicable booking terms.

Travel services may be subject to availability, seasonal conditions, weather, local regulations, supplier terms, hotel policies, transportation schedules, ticketing rules, operational changes, and other factors outside our direct control.

We make reasonable efforts to keep the information on this website accurate and up to date, but we do not guarantee that all information will always be complete, current, or free from error.

In addition to these Terms of Use, other policies or agreements may apply to your use of this website or to your relationship with VOYA Explore, including but not limited to:

Privacy Policy

Cookie Policy

Booking Terms and Conditions

Cancellation Policy

Payment Terms

Partner or Supplier Terms

Specific trip proposals, quotations, invoices, or booking confirmations

If you make a booking with VOYA Explore, the applicable Booking Terms and Conditions, payment terms, cancellation terms, and written booking confirmation will apply to that booking.

If you apply to work with VOYA Explore as a guide, local expert, photographer, DMC, service provider, supplier, or partner, separate partner terms, service standards, onboarding requirements, or written agreements may apply.

If there is any conflict between these Terms of Use and a specific written agreement or booking confirmation, the specific written agreement or booking confirmation will apply to the relevant service or transaction.

All content on this website, including but not limited to text, images, photographs, videos, graphics, destination descriptions, itinerary ideas, travel concepts, page layouts, icons, logos, brand names, designs, downloadable materials, and other content, is owned by VOYA Explore, licensed to VOYA Explore, or used with permission.

The content on this website is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, personal, non-exclusive, non-transferable, revocable right to access and use this website for personal travel research, inquiry, and communication with VOYA Explore.

Nothing in these Terms of Use transfers any intellectual property rights to you.

You may use this website only for lawful purposes and in accordance with these Terms of Use.

We reserve the right to restrict, suspend, or terminate access to the website if we believe that a user has violated these Terms of Use or applicable law.

This website may contain links to third-party websites, services, platforms, resources, or content. These links may include, for example, links to hotels, airlines, attractions, payment platforms, map services, review platforms, social media platforms, insurance providers, visa information pages, government websites, suppliers, or other external resources.

These links are provided for convenience and information only. VOYA Explore does not control third-party websites and is not responsible for their content, accuracy, availability, security, privacy practices, terms, products, services, or any loss or damage that may arise from your use of them.

The inclusion of a third-party link does not imply endorsement, approval, partnership, sponsorship, or responsibility by VOYA Explore unless expressly stated.

If you access a third-party website through a link on our website, you do so at your own risk and should review that third party's own terms of use, privacy policy, and other applicable policies.

You may link to the homepage of this website in a fair and lawful manner, provided that the link does not damage our reputation, misrepresent your relationship with VOYA Explore, or suggest any form of endorsement, partnership, sponsorship, or approval where none exists.

These links are provided for convenience and information only. VOYA Explore does not control third-party websites and is not responsible for their content, accuracy, availability, security, privacy practices, terms, products, services, or any loss or damage that may arise from your use of them.

We reserve the right to withdraw linking permission at any time without notice.

VOYA Explore may update, modify, suspend, withdraw, or discontinue all or part of this website at any time, including any content, features, services, pages, prices, descriptions, images, or materials displayed on the website.

We may also revise these Terms of Use from time to time. The updated version will be posted on this page with the updated date.

Your continued use of the website after any changes are posted means that you accept the revised Terms of Use.

We recommend that you review these Terms of Use periodically to ensure that you understand the terms that apply when you use the website.

We aim to present useful, accurate, and reliable travel information. However, travel-related information may change frequently and may be affected by factors such as supplier availability, local conditions, seasonal changes, transportation schedules, hotel policies, attraction rules, weather, exchange rates, government regulations, and operational requirements.

VOYA Explore does not guarantee that this website, or any content on it, will always be accurate, complete, available, uninterrupted, secure, or free from errors.

We may correct errors, update information, remove content, or make changes to the website at any time without prior notice.

You should not rely solely on website information when making travel decisions. Final travel arrangements should be based on written confirmation from VOYA Explore and, where appropriate, independent verification of important travel requirements such as passports, visas, entry rules, health requirements, and insurance coverage.

If this website provides account access, inquiry management, saved itineraries, partner portals, login credentials, or other restricted features, you are responsible for keeping your login details, passwords, access codes, and account information confidential.

You must not share your account credentials with any unauthorized person.

You are responsible for all activity that occurs under your account unless caused by our own failure to use reasonable security measures.

We reserve the right to disable, suspend, or restrict any account, password, access code, or user access if we reasonably believe that you have failed to comply with these Terms of Use, provided false information, created a security risk, or misused the website.

Your privacy is important to us.

Our collection, use, storage, sharing, and protection of personal information is governed by our Privacy Policy.

By using this website or submitting information through this website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy.

If this website uses cookies, analytics tools, advertising pixels, or similar technologies, additional information may be provided in our Cookie Policy.

If you submit information, inquiries, comments, feedback, ideas, travel preferences, itinerary requests, partner applications, service materials, photographs, business information, or other content to VOYA Explore through this website or related communication channels, you confirm that the information you provide is accurate and that you have the right to provide it.

Unless otherwise agreed in writing, any general feedback, suggestions, or ideas you provide to us about our website, services, itineraries, products, or business may be used by VOYA Explore without obligation to compensate you, provided that we handle personal information in accordance with our Privacy Policy.

You should not submit confidential, proprietary, or sensitive business information through the website unless we have separately agreed to receive such information under appropriate confidentiality arrangements.

This website is provided on an "as is" and "as available" basis.

To the fullest extent permitted by applicable law, VOYA Explore makes no warranties, representations, or guarantees, whether express or implied, regarding the operation of the website, the availability of the website, the accuracy of website content, or the suitability of website information for any particular purpose.

Nothing on this website should be understood as professional legal, immigration, medical, financial, insurance, or tax advice. You are responsible for obtaining appropriate professional advice where needed.

Nothing in these Terms of Use excludes or limits any liability that cannot be excluded or limited under applicable law.

To the fullest extent permitted by applicable law, VOYA Explore shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary loss or damage arising from or related to your access to, use of, or inability to use this website.

This may include, without limitation, loss of profits, loss of business, loss of data, business interruption, loss of goodwill, loss of opportunity, or loss arising from reliance on website information.

Different limitations of liability may apply to confirmed travel services, bookings, partner relationships, supplier arrangements, or other transactions. Those limitations will be set out in the applicable Booking Terms and Conditions, written agreement, quotation, invoice, booking confirmation, partner terms, or supplier agreement.

You are responsible for ensuring that you and any travelers in your party have valid passports, visas, permits, travel documents, insurance, health documents, and other requirements necessary for your trip.

Information on this website about destinations, entry requirements, travel conditions, attractions, hotels, transportation, activities, or local practices is provided for general reference only and may change without notice.

VOYA Explore may assist with travel planning and provide general guidance, but unless expressly agreed in writing, we are not responsible for independently verifying every personal travel requirement applicable to each traveler.

These Terms of Use and any dispute or claim arising from or in connection with your use of this website shall be governed by the laws of Hong Kong, unless otherwise required by applicable consumer protection laws.

You agree that the courts of Hong Kong shall have jurisdiction over disputes arising from or related to these Terms of Use or your use of this website, subject to any mandatory rights you may have under applicable law.

If you have any questions about these Terms of Use or this website, please contact us at:

VOYA Explore

Email: biz-jojo@voyaexplore.com

Website: www.voyaexplore.com

Address: FLAT 2401-16, WING SHING INDUSTRIAL BUILDING, 26 NG FONG STREET, SAN PO KONG, HONG KONG